Research Areas and Projects

Understanding Technology Professionals' Values Work

This project studies how technology professionals--such as user experience (UX) professionals, product managers, or privacy professionals--attend to values and ethical issues as a part of their professional work. How are values conceptualized and addressed in their organizations? This research utilizes a mix of ethnographic, qualitative, and design-based methods to understand technology professionals' work practices.

Selected publications:

Values by Design Imaginaries: Exploring Values Work in UX Practice
Richmond Y. Wong. (2020)
Dissertation

Ethics Strikebreaking: Reflecting on Values and Ethics in Design Practice with Design Fiction
Richmond Wong. (2019)
Workshop Position Paper. CHI 2019, Workshop on CHI4Evil

Best Paper Award
Eliciting Values Reflections by Engaging Privacy Futures Using Design Workbooks
Richmond Y. Wong, Deirdre K. Mulligan, Ellen Van Wyk, James Pierce and John Chuang. (2017)
Proceedings of the ACM Human Computer Interaction (CSCW Online First). 1, CSCW, Article 111 (November 2017)

Design Research Approaches to Privacy and Security

Design approaches--such as participatory, value sensitive, speculative, and critically oriented design--provide opportunities to explore privacy and security in ways that view privacy and security as socially situated and multi-dimensional concepts. These approaches can be useful for designers, technologists, and policymakers to highlight potential risks early in the development process, and help foreground thinking of multiple conceptions of privacy and security.

Selected publications:

Honorable Mention Award
Bringing Design to the Privacy Table: Broadening "Design" in "Privacy by Design"
Richmond Y. Wong and Deirdre K. Mulligan. (2019)
In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'19)

When a Product Is Still Fictional: Anticipating and Speculating Futures through Concept Videos
Richmond Y. Wong and Deirdre K. Mulligan. (2016)
In Proceedings of the ACM Conference on Designing Interactive Systems (DIS '16)

An Interface without A User: An Exploratory Design Study of Online Privacy Policies and Digital Legalese
James Pierce, Sarah Fox, Nick Merrill, Richmond Y. Wong and Carl DiSalvo. (2018)
In Proceedings of the ACM Conference on Designing Interactive Systems (DIS '18).

Differential Vulnerabilities and a Diversity of Tactics: What Toolkits Teach Us about Cybersecurity
James Pierce, Sarah Fox, Nick Merrill, and Richmond Y. Wong. (2019)
Proceedings of the ACM on Human-Computer Interaction - CSCW. 2, CSCW, Article 139 (November 2018)

Developing Conceptual Tools, Methods, and Infrastructures for Values in Design

Addressing social values in the design of technical system requires sustained work across disciplines, integrating a variety of skills and resources. This sustained work also requires the development of new conceptual tools to help bridge these varied disciplines. This project seeks to help build these tools (or research infrastructures) to support the work of values in design researchers, designers, and practitioners.

Selected publications:

Infrastructural Speculations: Tactics for Designing and Interrogating Lifeworlds
Richmond Y. Wong, Vera Khovanskaya, Sarah E. Fox, Nick Merrill and Phoebe Sengers. (2020)
In Proceedings of the 2020 CHI Conference on Human Factors in Computer Systems (CHI’20)

Honorable Mention Award
Bringing Design to the Privacy Table: Broadening "Design" in "Privacy by Design"
Richmond Y. Wong and Deirdre K. Mulligan. (2019)
In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'19)

This Thing Called Fairness: Disciplinary Confusion Realizing a Value in Technology
Deirdre K. Mulligan, Joshua A. Kroll, Nitin Kohli, and Richmond Y. Wong. (2019)
Proceedings of the ACM Human-Computer Interaction 3, CSCW, Article 119 (November 2019)

Surfacing Social and Ethical Issues of Emerging Bodily Sensing Technologies

This project explores how design methods of speculation--design fiction and speculative design--can be used to explore possible future scenarios of how emerging bodily sensing technologies may be used, adopted, and apporpriated. This work aims to explore the potential social implications, including issues of data surveillance, gender and power, and workplace power.

Selected publications:

Honorable Mention Award
When BCIs have APIs: Design Fictions of Everyday Brain-Computer Interface Adoption
Richmond Y. Wong, Nick Merrill and John Chuang. (2018)
In Proceedings of the ACM Conference on Designing Interactive Systems (DIS '18).

Real-Fictional Entanglements: Using Science Fiction and Design Fiction to Interrogate Sensing Technologies
Richmond Y. Wong, Ellen Van Wyk and James Pierce. (2017)
In Proceedings of the ACM Conference on Designing Interactive Systems (DIS '17)

Vivewell: Speculating Near-Future Menstrual Tracking through Current Data Practices
Sarah Fox, Noura Howell, Richmond Wong and Franchesca Spektor. (2019)
In Proceedings of the ACM Conference on Designing Interactive Systems (DIS '19)